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Virtual Assistance Foundations

Role, scope and service delivery. Learn to define your VA service, clarify requests, and deliver work with clear approval boundaries.

By The Outsource People

3 modules · 120 min · Beginner

What you’ll learn

  • Define a general VA service using outcomes and boundaries.
  • Turn an ambiguous request into an actionable task brief.
  • Use an approval matrix and evidence-based handoff.
A small step, at your own pace.

Your complete course includes three lessons, a video overview, a worked example, a reusable template, a practical assignment and a self-check quiz.

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Course content

3 modules
01What a general VA actually delivers

1 lesson · Self-paced learning

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02From request to task brief

1 lesson · Self-paced learning

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03Authority, escalation and handoff

1 lesson · Self-paced learning

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